1. Introduction
AddIn3D ("Company," "we," "us," or "our") operates the website and services at addin-3d.tebex.io and related domains. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: Name, email address, password, phone number, and profile details when you create an account
- Payment Information: Credit card, billing address, and transaction history through our payment processor (Tebex)
- Communication Information: Messages, inquiries, and correspondence through contact forms, email, or WhatsApp
- Support Information: Information provided when requesting customer support or reporting issues
2.2 Information Collected Automatically
- Device Information: IP address, device type, operating system, and browser type
- Usage Data: Pages visited, products viewed, search queries, click patterns, and time spent on pages
- Cookies and Tracking: Cookies, web beacons, and similar technologies to maintain sessions and preferences
- Location Data: Approximate geographic location based on IP address (not GPS-based)
2.3 Third-Party Information
We may receive information from third-party services including:
- Payment processors (Tebex) for transaction verification
- Analytics providers (Google Analytics)
- Facebook and WhatsApp for customer communication preferences
3. How We Use Your Information
We use collected information for the following purposes:
- Processing and completing transactions
- Creating and managing your account
- Providing customer support and responding to inquiries
- Sending order confirmations, receipts, and service updates
- Improving our website and services based on user behavior
- Preventing fraud and ensuring transaction security
- Sending promotional emails and updates (with your consent)
- Complying with legal obligations
- Facilitating WhatsApp and Facebook communication channels
4. WhatsApp and Facebook Integration
AddIn3D uses WhatsApp Business and Facebook for customer communications:
- Data Sharing: When you opt to communicate via WhatsApp, your phone number and messages are processed through Meta Platforms (Facebook/WhatsApp)
- Meta's Privacy Policy: Meta's privacy practices apply to WhatsApp communications. See Facebook's Privacy Policy and WhatsApp's Privacy Policy
- Consent: By initiating WhatsApp communication, you consent to our use of WhatsApp Business API for customer service
- Message Retention: We retain WhatsApp conversations for customer service records and may use them for order tracking and support purposes
5. Information Sharing and Disclosure
5.1 Third-Party Service Providers
We share information with trusted partners who assist in our operations:
- Payment Processors: Tebex for payment processing
- Email Providers: For sending transactional and marketing emails
- Analytics Services: Google Analytics for understanding user behavior
- Communication Platforms: WhatsApp Business and Facebook for customer interactions
- Cloud Services: For data storage and backup
5.2 Legal Requirements
We may disclose your information when required by law, court order, or government request.
5.3 Business Transfers
If AddIn3D is acquired, merged, or undergoes asset sale, your information may be transferred as part of that transaction.
5.4 No Sale of Personal Data
We do not sell your personal information to third parties for their marketing purposes.
6. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data in transit
- Secure password hashing and storage
- Regular security audits and updates
- Limited access to sensitive information
- PCI compliance for payment processing
However, no security system is impenetrable. While we strive to protect your data, we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We use cookies for:
- Maintaining login sessions
- Remembering user preferences
- Analytics and usage tracking
- Targeted advertising
- Fraud prevention
You can control cookie settings through your browser. However, disabling cookies may affect site functionality.
8. Your Privacy Rights
8.1 Access and Portability
You have the right to request a copy of your personal data we hold.
8.2 Correction and Deletion
You can request correction of inaccurate data or deletion of your account (subject to legal retention requirements).
8.3 Opt-Out of Marketing
You can unsubscribe from promotional emails at any time using the link in our emails.
8.4 GDPR and CCPA Rights
For users in the EU (GDPR) or California (CCPA), additional rights apply. Contact us for specific requests.
9. Data Retention
We retain personal information for as long as:
- Your account is active
- Necessary to provide services
- Required by law
- Needed for business or legal purposes (typically 3-7 years for transaction records)
10. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different privacy laws. By using our services, you consent to such transfers.
11. Children's Privacy
Our services are not intended for users under 13 years old (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect information from children. If we become aware of such collection, we will delete it promptly.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies independently.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes are effective when posted. Your continued use constitutes acceptance of updates.
14. Contact Us
For privacy inquiries, data requests, or concerns:
15. Additional Information for Specific Jurisdictions
15.1 European Union (GDPR)
If you are in the EU, you have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.
15.2 California (CCPA)
California residents have rights to know, delete, and opt-out of sale of personal information. Contact us to exercise these rights.
15.3 United Kingdom (UKGDPR)
Similar rights to GDPR apply under UK data protection law.